Your IT Support Experts

We partner with many types of businesses in the area, and strive to eliminate IT issues before they cause expensive downtime, so you can continue to drive your business forward. Our dedicated staff loves seeing our clients succeed. Your success is our success, and as you grow, we grow.

Home

About Us

IT Services

Knowledge Base

Blog

Contact Us

Support

01202 835880

Free Consultation

Interested in seeing what we can do for your business? Contact us to see how we can help you! Sign Up Today

Oh-Tech Blog

VoIP Solutions Can Have a Ton of Features

VoIP Solutions Can Have a Ton of Features

A great many businesses nowadays have discovered the benefits of using the solutions available through improvements to the technology that has been around for decades - just not in its current form. One prime example is the use of Voice over Internet Protocol to fulfill a business’ telephony needs. By its nature, VoIP offers a variety of useful features - which we’ll review in part here.

What is the Difference Between VoIP and Traditional Telephony?

This is an interesting question, because - at least on the surface - there is effectively no difference between the two options. However, once you look more closely, it becomes more clear that the primary difference is the fact that VoIP solutions offer a lot more than the traditional means of placing calls ever has.

This is effectively because of VoIP’s means of delivery - Voice over Internet Protocol. As VoIP leverages the Internet to deliver data, it can also be equipped with various other capabilities.

Now, in fairness, traditional telephony allows for many of these capabilities… but certainly not all of them, and they are usually an additional cost. These capabilities and features that come standard with a VoIP solution will typically make a traditional telephone system more expensive and lackluster.

Here is a very brief sample of the many, many features that VoIP is capable of supporting:

Call Forwarding and Mobile Applications

Missed calls are never a good thing in a business setting, so the ability to connect other devices, like a mobile phone, to a VoIP solution means that calls are much more likely to reach their intended recipient is a useful ability to have. Similarly, VoIP solutions are generally available as mobile apps as well, allowing another means of making and answering calls.

This gives your workforce the capability of working from anywhere, as long as they have Wi-Fi or a mobile signal. Sales people can work from the road, employees can work from home if they have to, and everyone still has all the features as if they were sitting at their desks.

Call Recording

The ability to listen in on a past conversation is one of the best ways to get all of the information you need, as you can focus fully on the discussion you are having without splitting your focus by taking notes. Recorded calls can also contribute to your training resources, giving you practical examples to provide to new employees.

Collaboration Options

With the proper amount of discipline, a VoIP solution makes a great conferencing tool. Three-way calling comes standard, and most options have a conference bridge feature, to expand these conversations to your entire staff.

Ready to learn more about what VoIP can bring your business? Reach out to our team! Call Oh-Tech at 01202 835880 today.

Tip of the Week: Stop Word from Editorializing
Start Off 2020 by Auditing Your Online Accounts an...
 

Comments

No comments made yet. Be the first to submit a comment
Guest
Already Registered? Login Here
Guest
Friday, August 14, 2020

Captcha Image

By accepting you will be accessing a service provided by a third-party external to https://oh-tech.co.uk/

We Provide Managed IT Support Services for Businesses In:

  • Bournemouth 
  • Poole
  • Christchurch
  • Ringwood
  • Salisbury
  • Dorchester
  • Southampton
  • Portsmouth

And all throughout the UK

News & Updates

The impact of COVID-19 to businesses has been such that we will not likely return to the way business was run before all of this happened. A major factor to this is how businesses once made use of their technology. The shifts that have occurred in the last few months will not likely go away, even after the pandemic ends.

Contact Us

Learn more about what Oh-Tech can do for your business.

Oh-Tech
30E Chalwyn Industrial Estate
Poole, BH12 4PE